Your data,
handled with care.
1. Scope
This Privacy Policy explains how PT. Megadata Inovasi Solusindo ("Chatqus", "we", or "us") collects, uses, stores, shares, and deletes data when you visit the website, create an account, connect a channel, or use Chatqus services.
This policy covers account user data and data processed on the instructions of business customers. For end-customer data managed in a workspace, the business customer generally acts as controller and Chatqus acts as processor.
2. Data we receive
- Account and business data, such as names, phone numbers, email addresses, company names, roles, and billing or registration information.
- Workspace data, including team configuration, connected channels, assignments, notes, templates, tags, and user preferences.
- Conversation and contact data transmitted through WhatsApp, Instagram, or Messenger following the customer's instructions.
- Technical and usage data, such as IP addresses, access times, devices, browsers, security logs, visited pages, and feature activity.
- Communications when you contact support, provide feedback, take part in onboarding, or participate in surveys.
3. How and why we use data
- Create and secure accounts, verify identities, and manage team access.
- Provide the inbox, channel synchronization, message delivery, conversation assignment, and requested features.
- Process billing, provide support and onboarding, and communicate important service information.
- Monitor performance, diagnose disruption, prevent misuse, and maintain system security.
- Analyze aggregated or anonymized usage to improve service quality, features, and experience.
- Meet legal obligations, respond to authorities, and enforce service terms.
4. Customer roles and processing grounds
If you use Chatqus to manage customer contacts or conversations, you are responsible for ensuring an appropriate legal basis, providing notices, and obtaining consent where required.
We process data following customer instructions to provide the service, based on contractual necessity, legitimate interests, consent, and applicable legal obligations. We do not use customer conversation content for unrelated purposes without a lawful basis.
5. Data sharing
We may provide limited access to infrastructure, security, payment, analytics, support, and integration providers that help deliver Chatqus. They may only process data for the specified purposes and under applicable confidentiality obligations.
Data may be processed through third-party services or servers outside Indonesia where required for channel operations, infrastructure, or security. We seek to apply appropriate safeguards to such transfers and processing.
We may disclose data when required by law, a court order, or a competent authority, or to protect the rights, security, and integrity of the service.
6. Data security
We apply reasonable administrative, technical, and organizational safeguards to prevent unauthorized access, alteration, disclosure, or destruction. Internal access is limited to work requirements and recorded for security purposes.
No system is entirely risk-free. Customers must also use strong passwords, restrict administrator access, and promptly report suspected unauthorized access through support.
7. Retention and deletion
We retain data while accounts and services are needed, or for the purposes described in this policy. After service ends, some data may be retained for a limited period for recovery, security, audit, dispute resolution, and legal obligations.
Customers may request export, deletion, or account closure through support. Requests are verified first and may be limited where they conflict with legal obligations, others' rights, or security needs.
8. Your rights
- Request access, a copy, correction, or updates to personal data we hold.
- Request restrictions or cessation of certain processing, including marketing communications.
- Withdraw consent or request deletion where no other legal basis requires retention.
- Request data portability or object to certain processing where permitted by law.
- Submit a complaint through Chatqus support or to a competent authority.
9. Cookies and similar technologies
The website and service may use cookies or similar technologies to maintain sessions, remember preferences, measure performance, and improve security. You can manage cookies through your browser, but blocking them may prevent essential features from working.
10. Changes and contact
We may update this policy to reflect service, technology, or regulatory changes. The latest version will be published here with its update date.
For questions, data rights requests, or privacy complaints, contact PT. Megadata Inovasi Solusindo, Jalan Beringin IX No 162, Banjardawa, Taman, Pemalang 52361, Indonesia through Chatqus support or at the address above.